FREQUENTLY ASKED QUESTIONS
ABOUT US
We are a trustworthy and experienced online store that values the safety of our customers. We will give you the tracking number for your order right after you buy it. Plus, our privacy policy keeps all your personal info secure on our website.
Yes, our warranty period is 2 years for the Swiss Grade watches.
If you have any problems with your order, please contact us at hello@unitedluxuryshop.com with your order number and the email you used to order. Our consultants will help you as soon as possible.
Yes, you can send us the link, pictures, or full name of the watch via email or WhatsApp to request more pictures and videos of the products.
Yes, we will restock items that are out of stock. Please keep checking our website for updates. You can also subscribe to our newsletter to receive notifications about new arrivals and restocks.
Yes, you can get a discount coupon on seasonal discounts. Sign up for our email newsletter to get notified about any upcoming discounts.
Yes, it is legal to buy replicas in many countries, depending on the laws of each country. Some countries that are legal to purchase replica watches are the United States, Canada, Australia, Ireland, France, Switzerland, Netherlands, Germany, and Italy. Please remember that laws can change and we advise you to check your local laws before ordering.
No, United Luxury Shop does not have a retail storefront.
Best way to order from United Luxury Shop’s online shop easily. Our website is easy to navigate and provides detailed information about products. You can also contact our customer support team if you have any questions or need help with the ordering process. Our team is available to help you 24/7.
Yes, we deliver worldwide.
WATCHES
watch is inspected by our experts to ensure the highest quality standard before it is shipped. Every watch is guaranteed to look and feel like the original.
Yes, our replica watches are as accurate as authentic watches. We use high-quality Japanese and Swiss-made movements in our watches, so you can be sure that your watch will always keep accurate time.
We use stainless steel for the watch dials. The stainless steel is scratch-resistant and highly durable.
Our replica watches are designed to last forever if you take care of them properly. With regular maintenance and proper care, your watch can last a lifetime.
Most of our watches are made of stainless steel, which is scratch-resistant and highly durable.
Yes, replica watches can be repaired. If you find that your watch is not working properly, you can contact our customer support.
Swiss movements are known for their precision, accuracy, and long lifespan, making them the highest-quality movements in the watch industry.
Japanese movements are also accurate and reliable, and are quartz-based, battery-powered, and require little maintenance. Japanese movements are more economical, making them a popular choice for budget-conscious buyers.
Yes, the watch does come with the original papers, however, the box needs to be ordered separately for an additional cost.
We use sapphire crystal glass in all our watches. The sapphire crystal is scratch-resistant and highly durable.
Yes, we can source a specific watch for you if you provide us with the specifications and model information.
Yes, we do accept customizations. Please contact our customer support team at 3307722530@qq.com and provide us with your wrist size, model specifications, and any other relevant information.
Yes, the chronograph functions in our models are guaranteed to be working. We test each watch before it is shipped to ensure that all functions are working correctly.
Yes, all our watches are water-resistant up to a certain depth depending on the model. Please ask your consultant for more information on the water-resistance level of each watch.
Yes, some of our models come with ceramic bezels. This material is known for its durability and attractive look. It’s also resistant to scratches and other damage.
PAYMENT
We accept payments via VISA, Mastercard, Western Union, American Express, Zelle, Crypto Payments, and other secure payment methods. We also accept bank transfers and wire transfers. For more information, please contact our customer support team at 3307722530@qq.com
Yes, you can pay with your VISA or Mastercard.
VAT and import duties will be handled by United Luxury and the cost is included in the price of the watch you will order.
Sales tax is handled according to the applicable laws and regulations of the country in which the order is being shipped.
To use a discount code, simply enter the code in the “Coupon Code” field on the checkout page and click “Apply”. The discount will then be applied to your order.
Yes, we offer discounts for bulk orders. Please contact our customer support team at 3307722530@qq.comfor more information about the discounts we offer for bulk orders.
We are currently working on our loyalty program. Stay tuned for more information!
Yes, we deliver worldwide.
PROCESS
It takes us 24-48 hours to prepare the watch for shipping.
Shipping takes 5-10 business days.
Yes, you will receive a tracking number after your purchase is completed.
If your package is held at customs, we will pick up the package from there. We will send you a new watch as soon as possible, however, this is a very rare case.
The shipping fee is 30$.
Yes, we offer free shipping on orders over $2.000 to many countries. For more information, please contact our customer support team at 3307722530@qq.com
Yes, you can buy a watch from our website as a gift. We offer gift wrapping services and engraving services for an additional fee. Please contact our customer support team at3307722530@qq.com for more information.
You will have your watch in 5-15 days, depending on the workload of the shipping companies.
Yes, we can ship to a different address than the billing address. Please provide us with the new address in the order notes when you place the order.
Your receipt has been sent to the email address to which you completed the order. You can also request an invoice from our support team at 3307722530@qq.com
The best way to contact us is via email at 3307722530@qq.com, live chat, Telegram and WhatsApp.
SUPPORT
Thank you for your purchase! We are glad to hear that you have received your watch. You can always leave a review on our Google account, Trustpilot, or Instagram account to let us know how you feel about the product and service. We value your opinion and look forward to hearing from you.
It is possible that the watch was not wound up when it was packaged. To get it started, you can wind the crown clockwise for about 20-30 turns until you feel some resistance. If the watch still does not move, please contact our customer support team at3307722530@qq.com and they will assist you with the issue.
We accept returns within 14 days of delivery if the product is unused and in the same condition as it was received. You can contact our customer support team at 3307722530@qq.com for more information about the returns process.
The best way to take care of your watch is to keep it away from water, dust, and dirt. Make sure to clean your watch regularly, and if possible, have it serviced and checked by a professional watchmaker every few years.
Canada
USA
Japan